Your Privacy Is Our Commitment

1. What Information We Collect

We may collect the following types of information when you register and use services on the bu9 platform:

• Identity Information: Your full name, date of birth, national ID or passport number (for verification purposes).
• Contact Information: Email address and mobile number.
• Financial Information: Your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction history, and account balance.
• Usage Information: Which games you have played, betting history, login times and locations, and records of activity on the platform.
• Technical Information: IP address, browser type, device information, cookies, and log files.
• Communication Information: Messages and requests you send via our live chat or email.

2. Purpose of Collecting Information

We use your information for the following purposes:

• To create, manage, and secure your account.
• To process deposit and withdrawal transactions and to maintain transaction history.
• To verify age and confirm identity — bu9 provides services only to individuals aged 21 or above.
• To prevent fraud and money laundering and to ensure responsible gaming.
• To inform you about customized offers, bonuses, and promotions (if you choose to receive them).
• To provide effective customer support 24/7 through Bengali live chat and email.
• To analyze and improve platform performance.

3. Cookies and Tracking Technologies

The bu9 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help our platform recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Required for login sessions and security.
• Functional Cookies: To save your language and preferences.
• Analytics Cookies: To analyze and improve platform usage.

You can control cookies by changing your browser settings, though this may affect the functionality of some services.

4. Who Information Is Shared With

bu9 never sells your personal information to third parties. However, in some cases we may share your information:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to complete transactions.
• Technology Partners: With trusted technology service providers for platform operations.
• Legal Requirements: When there is a legal obligation or court order.
• Fraud Prevention: In cases of account misuse or fraud investigation.

5. Methods of Data Security

bu9 uses industry-standard security measures to keep your personal and financial information secure:

• SSL Encryption: All data transmitted on our website is protected by SSL/TLS encryption.
• Secure Servers: Your data is stored on secure servers and protected from unauthorized access.
• Password Hashing: Your password is not stored directly — only an encrypted hash is stored.
• Two-Factor Verification: An additional verification layer is provided to enhance account security.
• Regular Security Audits: Regular security reviews are conducted to identify and address potential vulnerabilities.
• Limited Access: Only authorized staff can view your information, and only for operational reasons.

6. Data Retention Period

bu9 retains your information for as long as necessary. Generally:

• Your profile information is retained while your account is active.
• Financial transaction records are retained for a set period as required by law.
• Even after an account is closed, some information may be retained for fraud prevention and legal purposes.
• Information from inactive accounts is managed through periodic long-term retention reviews.

7. Your Rights Over Your Information

As a registered user of bu9, you have the following rights:

• Access: The right to know and view what information we hold about you.
• Right to Correction: The right to request correction of any inaccuracies in your information.
• Right to Deletion: The right to request deletion of your personal information, subject to certain conditions.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Data Portability: The right to receive your information in a standard format.
• Right to Opt Out of Marketing: The right to unsubscribe from marketing communications.

8. Your Responsibility for Account Security

You also have some responsibility for maintaining the security of your account. We ask you to:

• Use a strong and unique password and change it regularly.
• Do not share your login credentials with anyone.
• Log out after your session on public devices or unsecured networks.
• Notify us immediately if you notice any unusual activity on your account.
• Always keep your registration information accurate and up to date.

9. Protection of Minors

bu9 strictly does not provide services to individuals under 21 years of age. We verify age during the registration process, and if this policy is found to be violated, the account will be closed immediately.

If we become aware that information from a minor has been stored in our system, we will promptly delete that information and permanently close the associated account.

10. Marketing Communications

If you give consent at the time of registration, we may send you information about bu9 bonus offers, tournaments, and promotions. Every marketing email will include an option to unsubscribe.

You can opt out of marketing communications at any time through our support team. However, important service-related messages (transaction confirmations, security alerts) will continue to be sent.

11. Policy Changes

bu9 reserves the right to update or change this privacy policy at any time. For significant changes, we will publish a notice on the website and inform you via your registered email.

Continued use of the platform after changes have been made will be considered as your agreement to the updated policy. We therefore recommend that you visit this page regularly.